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15 FAQ's found

 

 

Questions

 

bullet     What are the minimum workstation requirements for Care and Care UpClose V8.3? (F503)

 

  The minimum requirements for Care V8.3 are an Intel 1.5Ghz processor, 4GB RAM, 150GB Hard Disk. The requirements for Care UpClose are an Intel 1.5Ghz processor, 4GB minimum RAM, 150GB Hard Disk. Care and UpClose run on Microsoft Windows XP/Vista/7/8/10 (32 and 64-bit) operating systems, Microsoft Office 2007/2010/2013/2016, Lotus Notes 6.5.4 and above, and Internet Explorer 8/9/10/11. Minimum screen resolution is 1280x1024.
 
 

 

bullet     What operating systems is Care V8.3 certified to run on? (F504)

 

  On workstations, Care runs on Microsoft Windows XP/Vista/7/8/10 (32 and 64-bit). On servers, Windows 2003/2008/2012R2, Hyper-V and VMWare are certified. All the latest operating system service packs should be loaded.
 
 

 

bullet     What database systems can I run Care V8.3 with? (F505)

 

  Care V8.3 is certified to run with the following database systems.
SQL Server (versions 2005, 2008, 2008R2, 2012, 2014).
 
 

 

bullet     What are the server hardware requirements for Care V8.3? (F502)

 

  Windows Server 2008/2008R2/2012R2 (with the latest service packs) IIS 6/7/8, 16GB RAM minimum, 150GB Hard Disk. If SQL Server Version 2005/2008/2008R2/2012/2014 or other applications are on the server, then more memory will be required, depending on the number of users. One processor, speed of 2GHz or greater, 2 processors (of 2Ghz or greater) if the server will be shared with other applications.
 
 

 

bullet     Can I integrate my telephone system with Care? (F508)

 

  Care is able to process incoming data from some phone systems to enable the automatic population of the Contact Information data fields. You will need to contact SFI to discuss your specific phone system requirements.
 
 

 

bullet     What are the pricing details of the SFI Call Centre services? (F524)

 

  The pricing depends on the type of services required. To discuss your service requirements with us, please contact SFI.
 
 

 

bullet     What are the pricing details of SFI Hosted Solutions? (F523)

 

  The pricing depends on the type of services you require. To discuss your service requirements with us, please contact SFI.
 
 

 

bullet     What industry sectors does CARE support? (F522)

 

  As a result of CARE's flexibility SFI have been able to install CARE into various business areas. These range from current installations in manufacturing, food, beverage, finance, banking and government. Given that CARE can be customised to suit business specific requirements we find few limitations that would prevent CARE from being installed across all industry sectors.
 
 

 

bullet     Does CARE support other languages? (F521)

 

  CARE can be setup for all languages with translator options available within the system. Currently SFI have versions supporting many Asian languages including support of double byte character sets.
 
 

 

bullet     What are the pricing details of the CARE system? (F514)

 

  The pricing depends on the type of licences required. To discuss your licensing requirements with us, please contact SFI.
 
 

 

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