Capture, process & respond to every comment all within one platform
Zero in on customer interactions that matter the most & improve your social performance
Use Xugo’s Social listening module to review and action customer feedback from multiple Social Media channels via the Xugo platform
feature-packed works management software
Xugo is rich in features designed to connect your teams, processes and store your data
visualise your data & extract insights
Xugo's dashboard provides a near immediate real-time view of your social media monitoring data (tasks, cases, program) in one easy to access place. Manage what you see by customising your dashboard, without writing code. At a glance review, track and monitor your workload and your team's tasks and cases. Get visibility of simplified stats in order to use the data to improve marketing, operational and business metrics.
knowledge base
Find and access your information using Xugo's knowledge base. Store, find and access all types of information such as - scripted responses, branding graphics to include in posts, Products, Brands, technical information, datasheets, raw materials, stores, locations where your product is sold etc. With Xugo, content can be housed for context-driven access.
get reports when you need them
Xugo empowers you to stay up-to-date and respond quickly with the ability to share your reports via email and the web. Analyse and generate data from a variety of social platforms or from a mix of channels. Identify product performance, analyse and track critical trends. Use the data captured to identify where your business is falling behind and where you exceed customer expectations. Generate custom detailed reports with granular scheduling and extensive publishing options.