All your company social feeds monitored and managed in one place

• Xugo interacts with popular Social Media Platforms to monitor and manage your social media presence.
• Capture and display all posts, comments, mentions, reactions against your social media posts, across all your social feeds in real-time.
• Quickly and efficiently action a social media comment within a posting, as soon as it has been read. Whether it be a query, complaint, or appreciation, flag and escalate posts that require attention.
• Reply to a comment from Xugo and its posted directly onto the social channel in real-time, without having to leave Xugo.

Turn consumer posts easily into a case or task in Xugo

• Once a post is identified as requiring further follow up, an Event (case) can be easily created to take advantage of Xugo’s powerful Case Management capability.
• Convert social media inquiries or comments into actionable tasks such as ‘feedback on new packaging’ by generating a task and routing it to your Marketing Team.
• All contact details and comms will auto-populate in the newly created case or task regardless of the social channel from which the case was created.

Improve your social performance and do social media customer service the right way

• Reply, engage, track and listen to what people are saying with the added help of Xugo’s social listening capabilities.
• Search or filter threads by specific keywords to organise and capture relevant conversations to quickly action and report on.
• Xugo analyses the sentiment of the comment and identifies if it is positive, negative or neutral helping you segment customer concerns so you can prioritise urgent issues.