Power your processes & compliance framework

• Xugo's configurable work management workflows match to your defined business rules, critical compliance control points, triggers and escalation paths to drive your compliance programs and walk your team through each step.
• Xugo allows you to manage customer complaints, feedback, recall cases, lab and factory investigations, instigate inspections, audits and corrective actions.
• Manage triggers and notifications for adverse events. Various thresholds are possible and can be set on reason code(s), specific products with the same Best Before Date etc. Once a threshold is reached a trigger activates a Xugo workflow to notify particular groups of individuals.

Increase transparency of process & communication to resolve your cases quickly

• Once the case is established a series of tasks are automatically created to conduct separate parts of the overarching investigation removing the manual exchange of forms and checklists.
• Procedures, regulatory checklists and forms can all be accessed from Xugo's knowledge base.
• Xugo users can attach notes, photos, videos and documents to cases as part of an investigation as proof of analysis and evidence or to identify defects.
• Reminders and follow up actions can be generated prompting tasks to be completed and cases closed.

Capture & record data wherever you are

• Log in and easily view, plan and allocate your workload using your smart device of choice.
• Complete and perform site and asset inspections, quality assessments, safety checklists and forms via the web application or the mobile app.
• The Xugo app allows work in "occasionally connected, always available” mode to ensure that teams working remotely are always able to complete their work, even when network connectivity is limited or unavailable.

See the big picture via Xugo's dashboard

• Get visibility and review your compliance program key metrics - what needs to be done, how, by who & by when.
• At a glance review, track and monitor your workload and your team's tasks.

Get real-time in-depth progress reports
when you need them

• Having clear records readily available of "who did what when" makes it easier to identify each activity - increasing transparency and control and demonstrating solid practices in place.
• Xugo reports provide a real-time view and can be customised, generated and scheduled – daily, weekly, fortnightly etc. Keeping key stakeholders informed with visual dashboards and scheduled reports.
• The ability to track performance and fine-tune processes for ideal operational levels.
• Provides insight into your programs and supports regulatory compliance.