We can identify key risk areas in your processes and help you to gain greater benefits from your CRM systems. We can Project Manage or assist you in managing all phases of your CRM projects from initial project planning and requirements definition through to delivery and implementation.
SFI can help you:
- ● Define your customer contact and customer relations requirements
- ● Create tender documentation for CRM systems
- ● Identify key risk areas in your complaints and recall processes
- ● Find out how to gain more from your existing CRM system
- ● Conduct satisfaction surveys and ROI Measurement
SFI International and its staff are highly skilled in all aspects of Project Management.
For many years we have successfully managed projects to create and install CRM systems, from initial consultation through to implementation and support. Our expert project managers, utilising our proven systems and procedures, will ensure that your project runs on time and on budget.
At SFI International, we understand the business processes associated with implementing a new application and can advise you on all aspects of change management, including transition procedures, training and staff acceptance.
We ensure that our systems meet your needs while smoothly integrating with the way that you conduct your business. This minimizes disruption to your CRM or customer relations departments and allows them to focus on what they do best - talk to customers
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